Our Refund Policy

Universal World Records is committed to providing transparent and fair services. Please read this Refund Policy carefully before making any payment for optional services offered through our website.

Optional Paid Services

If you choose to purchase optional services such as certificates, medals, trophies, plaques, printed publications, expedited processing (if available), or other products, the applicable fees will be clearly displayed before payment.

Refund Eligibility

• Refunds may be considered only if a payment was made due to a technical error or duplicate transaction.
• Refund requests must be submitted within 7 days of the payment date.
• Approved refunds will be returned using the original payment method whenever possible.

Non-Refundable Items

• Completed verification or review services.
• Issued certificates or official documents.
• Customized awards, medals, trophies, or plaques.
• Shipping and handling charges.
• Digital products or downloadable materials after delivery.

How to Request a Refund

To request a refund, please email us with your payment details, transaction reference, and the reason for your request. Our team will review your request and respond as soon as possible.

Policy Changes

Universal World Records reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with the revised effective date.